Discover ITIL v5 Bridge: 140 flashcards with questions and answers.
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A map shows code waits 4 days for 'security review' that takes 1 hour. What metric names the 4 days?
Which BEST defines VUCA – Volatility for cloud FinOps?
Which dimension primarily concerns operating models, sequences of work, and flow?
A containerized app behaves consistently across staging and production, reducing deployment errors. Which lifecycle crossover is strengthened by containers?
AI scans test logs, flags flaky tests, and proposes fixes during pipeline execution. Which activity is primarily enhanced?
AI [ ? ] assesses organizational readiness to adopt, manage, and derive value from AI.
How do PRINCE2 and ITIL complement each other?
An organization defines its fundamental reason for existence and the value it intends to create for society. In ITIL 5, this is known as the organization's:
A user interacts with a banking app and finds the interface easy to navigate and the response time fast. This specific, point-in-time interaction with the interface is known as:
A team is currently evaluating different cloud vendors to decide which third-party storage solution to purchase for their new app. Which lifecycle activity is this?
CloudStream Ltd uses 'Site Reliability Engineering (SRE)' to manage its systems. According to ITIL 5, which concept is SRE most closely linked to in the Value Chain?
A [ ? ] is the journey of activities an organization takes to create and deliver value to a consumer.
A team at FinTech Global is using a technique to visualize their work from demand to value to identify areas of friction. This technique is:
Which component of the 'ITIL AI Capability Model' focuses on ensuring that the organization has the right skills and culture to use AI effectively?
Which statement about the relationship between ITIL 5 and Lean is CORRECT?
Which term describes the degree to which an organization can continue to operate and provide value during an environmental crisis or social upheaval?
Which aspect of VUCA describes the 'Fog of War' where information is available, but the future remains unpredictable?
Which of the 'Four Dimensions' is most concerned with the flow of work and the elimination of bottlenecks between teams?
When a team is 'Mapping' a value stream, what is their primary goal?
Which ITIL guiding principle encourages the use of data and metrics to prove that value is being created?
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