Official sample paper 1 - practice worksheet for the exam
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What provides value to an organization by ensuring that there is end-to-end management for the organization's suppliers through a single entity?
Under which circumstances should an organization build, instead of buy, software?
What is a challenge when applying a 'shift-left' approach?
Which competency profile is required by an individual who has been asked to motivate others to adopt the new ways of working required to support the organization's goals?
An organization is struggling to respond to and resolve incidents in accordance with business needs and expectations. High-priority incidents are often ignored because lowpriority incidents can be easier and quicker to solve.
What would MOST improve this situation?
Which concept helps organizations to understand the structure of, and relationships between, their business and technology services?
Which step in building a 'shift-left' approach involves the activities of communicating the benefits to stakeholders, and sharing the approach with them?
An organization has released a major upgrade to one of its applications and is experiencing large volumes of incidents as a result.
Which is an example of how the 'service desk' practice could contribute to the value stream for supporting the incidents?
An organization has decided to move some of its testing activities to earlier phases in the software development lifecycle.
Which concept has the organization applied?
An organization that has a hierarchical structure is reviewing its project management practice and is considering the various ways to introduce a new or changed service.
Which is an advantage of an agile approach in this situation?
What does the performance of a supervised machine-learning system depend on?
Which statement about employee surveys is CORRECT?
A start-up organization has introduced new ways of working in its projects. Project team members are now encouraged to give feedback on actions rather than people to establish a ‘no-blame’ culture, and to ensure that communication is honest and respectful.
Which concept has been applied by the start-up?
An organization has development teams which respond to requests for change to their applications. The requests have a range of urgency levels. The development teams have realized that low-priority requests take a very long time to be resolved because there are always higher-priority requests.
Which concept would BEST help to address this situation?
An organization wants to ensure that the introduction of new services is as smooth as possible. Some of the key activities it has identified are: educating support teams with lessons from development and testing; preparing self-service knowledge articles for users; and making development team members available in case there are any issues immediately after go-live.
Which practice is the MOST important for these activities?
An organization would like to apply the 'focus on value' guiding principle to the 'service level management' practice.
Which is the BEST way to do this?
An organization uses internal and external development teams that collaborate effectively to produce new and upgraded services. When the changes are released, users complain that the service desk staff are often not aware of the changes, and that any support issues relating to the changes take a long time to resolve.
What would prevent this situation from occurring in the future?
An organization is reviewing the way it handles its requirements for new projects.
Which is an example of an 'outside in' approach?
An organization releases service upgrades in response to changing market demand. The market demand needs to be fulfilled quickly to capture market value. Some members of the product team believe that some tests can be skipped because of the need to release quickly. Other team members believe that everything should be tested carefully, therefore they have proposed increasing the number and scope of tests.
Which is the BEST approach to resolve this situation?
An organization has automated most of its activities to create and change its products and services, but it still has a final manual check before releasing software to the live environment.
Which approach is this an example of?
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