Official sample paper 1 - practice worksheet for the exam (registered: 12.2025)
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A banking organization has moved the majority of its services online and is closing down its branch offices.
What is this an example of?
An organization is undergoing a digital transformation, and is encouraging the adoption of new behaviour patterns. An investigation has revealed that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patterns are MOST LIKELY to be affected by this attitude?
An organization has several value streams for the creation of new services. The organization has found that users are not sufficiently informed about the changes which will affect them, and that user complaints about new services have not been escalated to the correct teams.
Which practice would MOST help to improve this situation?
An organization wants to develop software quickly.
What is the BEST way to incorporate security requirements into the development efforts?
What do Lean and Agile consider a barrier to high performance?
Which statement about high-velocity IT is CORRECT?
Which BEST describes Toyota Kata?
A service is meeting all the requirements for utility and warranty, but customer and user experience are not good.
Which practice will contribute MOST to understanding what experiences would be valued by users and customers?
An organization is considering adoption of AIOps tools to improve reliability and resilience of its IT services.
What is the BEST way for the organization to achieve this through the use of AIOps?
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
Due to the monolithic nature of their legacy information systems, an organization is unable to fully reap the benefits of more modern software engineering techniques such as agile and Continuous Integration/Continuous Delivery (CI/CD).
Which practice includes designing loosely-coupled service, technical, and information elements that would enable smaller, more frequent changes?
An organization is introducing a service for two business units, which have different requirements for service hours. The result of the different requirements is that the service should be available for 24 hours per day, and will need to be designed with high levels of redundancy. Neither customer sees it as their responsibility to invest in such a solution.
Which practice ensures that this situation is managed appropriately?
An organization wants to increase the percentage of visitors that perform certain actions when visiting its website, such as providing contact information and making purchases. Constant arguments regarding which features to change in support of this objective have led to wasted time and effort.
Which approach can the organization use to both achieve its objective and reduce the arguments associated with making changes?
A business analyst has recognized that business managers have conflicting hypotheses about their needs for departmental improvement. They also find it difficult to articulate their requirements.
Which approach is BEST for obtaining requirements?
A team has been established to find ways to release software more frequently and reliably. The team is exploring the relationship between Continuous Integration/Continuous Delivery (CI/CD), and the organization’s ‘deployment management’ practice.
In the context of continuous delivery, which would be involved in the ‘deployment management’ practice?
An organization wants to introduce chaos engineering. Various experiments will be conducted in the production environment to see how it responds.
Which is an example of an extra service continuity management measure to support this way of working?
A service provider has created new services to improve business processes. The services have the right functionality and meet all service levels expected by the customers. The sponsors have complained that the improvement in business process performance is not as much as they expect.
What action should the service provider take NEXT?
A service provider spends a long time carefully planning and designing its new services with its customers and users. There is high customer and user satisfaction with the services when they are introduced. The satisfaction levels dramatically reduce for most services during the first year of live operation.
Which is the BEST approach to improve this situation?
An organization has introduced Continuous Integration/Continuous Delivery (CI/CD) to continuously enhance their software with new and better features and bug fixes. Pressure to quickly release these changes often leaves little time for testing activities.
Which approach would the ‘service validation and testing' practice recommend to ensure
that adequate testing occurs?
A financial organization is adopting a DevOps approach to the development and management of digital products. The organization is subject to strict regulation and undergoes external audits every year.
Which practice would BEST help to support the HVIT objective of assured conformance?
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