Card 121
Question
What are the benefits of VOC?
Answer
It ensures the project addresses real customer needs.
Lean six sigma green belt
Discover Lean six sigma green belt: 315 flashcards with questions and answers.
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Cards in this set
Card 122
Question
What are the categories in a CTQ tree?
Answer
Primary metrics, secondary metrics, tertiary metrics.
Card 123
Question
What are the eight wastes?
Answer
Transport, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects, and Skills.
Card 124
Question
What are the five S's?
Answer
Five Japanese terms beginning with S used to create a workplace suited for visual control and lean production: Sort, Set in Order, Shine, Standardize, Sustain.
Card 125
Question
What are the four perspectives of the balanced scorecard an organization looks at to continuously improve their strategic performance and results?
Answer
Financial, Customer, Internal Business Process and Organizational Capacity Perspectives.
Card 126
Question
What are the goals of Kaizen?
Answer
Eliminate waste, improve productivity, implement small changes.
Card 127
Question
What are the goals of training in the Control phase?
Answer
Educate all stakeholders on new processes, tools and responsibilities.
Card 128
Question
What are the inputs to the Improve phase?
Answer
Identified root causes, Process maps, Optimization goals.
Card 129
Question
What are the key outputs of the Define stage?
Answer
Problem statement, project goals/scope, high level process maps, metrics.
Card 130
Question
What are the main types of waste targeted in Lean manufacturing?
Answer
Transportation, Inventory, Motion, Waiting Time, Overproduction, Over-Processing, Defects, Skills (Non-Utilized Talent).
Card 131
Question
What are the phases of a control chart?
Answer
Out of control, In control, Out of control.
Card 132
Question
What are the seven tools of quality?
Answer
Pareto chart, check sheet, scatter diagram, control chart, histogram, cause & effect diagram, flowchart.
Card 133
Question
What are the steps in performing a root cause analysis?
Answer
Define problem, Gather data, Identify causes, Test causes, Verify root cause.
Card 134
Question
What are the steps in the PDCA cycle?
Answer
Plan, Do, Check, Act.
Card 135
Question
What are the three aspects of variation?
Answer
Average, Differences between items, Interaction between items.
Card 136
Question
What are the two main sources of data?
Answer
Internal process data and external customer feedback data.
Card 137
Question
What are the two main types of data?
Answer
Quantitative data and Qualitative data.
Card 138
Question
What are the two types of variation?
Answer
Common and special cause variation.
Card 139
Question
What are the types of data you collect and analyze?
Answer
Continuous, Attribute.
Card 140
Question
What are the types of waste in lean manufacturing?
Answer
Transportation, Inventory, Motion, Waiting, OverProcessing, Overproduction, Defects, and Skills (Non-Utilized Talent).
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