DO73 Fundamentals for Success and Business

ability

Possession of the means or skill to do something

Active listening

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

aggressive communicator

Forceful communication style often carried out in a loud and hostile manner

assertive communicator

Productive communication style used by those who express their ideas while listening attentively to others

Attraction–selection–attrition (A–S–A)

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

Attrition

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Autocratic style

Leadership style that keeps close control over subordinates and does not seek much input from others

barrier to effective communication

Factor that prevents the receiver from receiving and understanding the message accurately

Behavioral Event Interviews

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

channel

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

code of ethics

Guide that publicly sets out an organization’s key values and ethical obligations

Coercive power

Ability to take something away or punish someone for noncompliance

Communication

Sharing understanding and meaning via oral, nonverbal, and written forms

communication style

Dominant way in which an individual interacts and exchanges information with others

Consideration

The relationship oriented behaviors of a leader

ability

Possession of the means or skill to do something

Active listening

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

aggressive communicator

Forceful communication style often carried out in a loud and hostile manner

assertive communicator

Productive communication style used by those who express their ideas while listening attentively to others

Attraction–selection–attrition (A–S–A)

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave