Card 21
Question
Attrition
Answer
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death
DO73 Fundamentals for Success and Business
Discover DO73 Fundamentals for Success and Business: 43 flashcards with questions and answers.
- Subject
- Society / General education
- Language of creation
- English
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Cards in this set
Card 22
Question
Autocratic style
Answer
Leadership style that keeps close control over subordinates and does not seek much input from others
Card 23
Question
barrier to effective communication
Answer
Factor that prevents the receiver from receiving and understanding the message accurately
Card 24
Question
Behavioral Event Interviews
Answer
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan
Card 25
Question
channel
Answer
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call
Card 26
Question
code of ethics
Answer
Guide that publicly sets out an organization’s key values and ethical obligations
Card 27
Question
Coercive power
Answer
Ability to take something away or punish someone for noncompliance
Card 28
Question
Communication
Answer
Sharing understanding and meaning via oral, nonverbal, and written forms
Card 29
Question
communication style
Answer
Dominant way in which an individual interacts and exchanges information with others
Card 30
Question
Consideration
Answer
The relationship oriented behaviors of a leader
Card 31
Question
corporate culture
Answer
The attitudes, values, and standards of behavior that distinguishes one organization from another
Card 32
Question
corporate social responsibility (CSR)
Answer
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
Card 33
Question
cultural alignment
Answer
Linking of organizational goals with the employees' personal goals
Card 34
Question
cultural diversity
Answer
The existence of a variety of cultural or ethnic groups within a workplace
Card 35
Question
CVF model
Answer
Framework for assessing organizational culture and organizational dynamics
Card 36
Question
Design thinking
Answer
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
Card 37
Question
Effective communication
Answer
When information transmitted is interpreted by the receiver in the way it was intended by the sender
Card 38
Question
emotional intelligence
Answer
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically
Card 39
Question
Emotional quotient
Answer
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Card 40
Question
empathy
Answer
Being attuned and sensitive to the emotional states of others
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