PDX DCEO Qualification Card

Describe what work is permitted on blocked days? Where can we find that info? Where can we find the blocked day calendar? Why do we have blocked days?

Emergency repairs, rounds, rack installation, rack decommission, and visual audits.

Wiki. InfraOps Standfast Dashboard.

To ensure customer reliability during peak usage or inclement weather.

Describe when an energized electrical work permit (EEWP) is needed?

An EEWP is required when performing work within the restricted approach boundary OR when employee/equipment interaction creates an increased likelihood of arc flash. Additionally, at least one of the following conditions must exist: *De-energization poses increased risk. *Task is infeasible while equipment is de-energized. *Equipment operates at greater than 50V. *An abnormal equipment condition exists (equipment is improperly installed, improperly maintained, used improperly, doors/covers are open/unsecure, OR there is evidence of impending failure).

Discuss the difference between severity/tier levels and the time requirements to resolve each

1. Business Critical Function Down: Use this if the issue is a major issue that affects many customers (in other words, a critical service is currently offline or can’t be accessed by anyone). This severity will cause an immediate page of the first person in the resolver group for the CTI you’ve chosen.

2.Business Critical function impaired: Use this when there’s a critical feature of a service that is not working or is producing errors. This severity will cause an immediate page of the first person in the resolver group for the CTI you’ve chosen. 2.5. Business Critical Function Impaired: This is known as a “business hours sev 2”. It’s considered the same as a severity 2 ticket, but only during normal business hours. This severity will cause a page of the first person in the resolver group for the CTI you’ve chosen, but only during normal regional business hours

3. Group Productivity impaired:  Use this for issues that affect a potentially large number of users but that doesn’t need to be resolved immediately.

4. Individual Productivity impaired:  Use this when an issue is preventing you from working effectively, but that may not affect other users.

5. Productivity not immediately affected:  Use this when the issue is a question about a service or if the issue isn’t immediately affecting your productivity nor anyone else’s. Severity 5 tickets are the only level that won’t cause a rotation of resolver group members when an SLA expires.

Discuss the policy for critical equipment maintenance.

Found here: https://w.amazon.com/bin/view/PDX_DCEO_Escalation#HPolicyforCriticalEquipmentMaintenance in addendum 13.

Lists the general policy for performing maintenance on critical equipment, the conditions that must be met in order to perform, and when to roll back. The listed evolutions include:

•Annual UPS/Gen maintenance
•Battery Maintenance
•IR Scans
•USB/ATS
•AHU/CRAHU
•Controls EPMS
•Inclement weather

Discuss the purpose of the SIM ticket system

SIM tickets are to provide agile task management functionality with minimal administrative effort.

How do you determine the Tier Rating of a MCM?

MCM Wiki

How do you know which approvers to place on the MCM?

MCM Wiki

What are considered the 5 top responsibilities or priorities for an EOT in order?

1 - Alarms

2 - Rounds

3 - Racks

4 - PMs

5 - Projects

What are the requirements of making an MCM "Planned."

Scheduled 14 or more calendar days out.

What can you find on Infra Maps, list items found on this website.

PUE,FOC active disregards, Unresolved Alarms, Active standfasts, One lines, Gen info, CSE Dashboard, etc.

What is a COE and why would you create one?

Correction Of Errors: We ask teams to perform the COE process as an opportunity to improve their systems. We owe our customers a reliable and perpetually-improving experience, and the COE process guides authors toward identifying the causes of customer-impacting events and then connecting those causes to specific and timely action items that would prevent a similar event from reoccurring, or mitigate the duration or level of impact. We also leverage COEs to share and learn across Amazon. Leaders across the company are expected to hold their teams to high standards around completing COEs, as well as participating in team reviews to discuss what happened and what could be improved. Many COEs are also published to coe-watchers@, a company-wide list, so others across Amazon can learn and potentially give additional feedback. (Teams should strive to find opportunities to fix something centrally rather than rely on a knowledge-transfer mechanism to work its way across the company via email, ideally!) The various sections of the template and overall process of COE are there to support those main functions--over years of performing the post-incident analysis process, we believe we have discovered best practices that fit our peculiar culture.

What is AHA and what is it used for?

Amazon Hardware Atlas. Used to pull blast radius information (for areas and pieces of equipment) and show rack level temperatures and impairments.

What is Amazon’s code of ethics?

Amazon employees should always act lawfully, ethically, and in the best interests of Amazon.com.

What is NFPA 70E?

NFPA 70E addresses employee workplace electrical safety requirements. The standard focuses on practical safeguards that also allow workers to be productive within their job functions.)

What is TPVR and when is it required?

The Two Person Verification Rule (TPVR) is a human performance tool used to ensure correct action is taken during manipulation of components by using a performer and verifier to independently verify each step of a task is completed safely and successfully.

TPVR is used for critical activities which are not subject to the Critical Switching Standard such as low voltage switching, valve operation, and rack events. TPVR may also be requested to be used by management for situations that are not specifically called out by the guidelines.

What's the difference between an MCM and a SIM/Trouble ticket?

SIM/TT is to document a problem (alarm just came in, power up needed, Payroll correction) MCM is to document and operate under while performing a procedure, with a risk assessment, MOP, and list of approvers responsible for approving the work.

Whats the difference between Urgent and Emergency MCM's?

Urgent is less than 14 days but greater than 72 hours. Emergency Any change submitted to repair or fix a degraded system, service, or rack in response to or to proactively prevent a SEV1 or SEV2 ticket. OR Any change due to a business need to meet emergency demand for capacity that is submitted within less than 72 hours of the need.

Where do you find a FSB/FSA WO?

EAM, Can aslo find info on availability dashboard.

Where do you find published procedures?

Infra Ops Docs and Policy 2.0

Describe what BN08 is and what effect it has on a BMS system

BN08 is manual over ride via BMS