A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
Which statement about high-velocity IT is CORRECT?
An organization wants to make sure that their plans to manage information security incidents will be effective.
What would be the BEST approach to take to ensure this?
Due to the monolithic nature of their legacy information systems, an organization is unable to fully reap the benefits of more modern software engineering techniques such as agile and Continuous Integration/Continuous Delivery (CI/CD).
Which practice includes designing loosely-coupled service, technical, and information elements that would enable smaller, more frequent changes?
An organization wants to develop software quickly.
What is the BEST way to incorporate security requirements into the development efforts?
Recently, there have been errors in a business-critical service which have led to incidents. Support teams have used a variety of resolutions to try to restore service. Some of the resolutions have led to further incidents.
Which activity should be employed to address the technical debt created by these resolutions?
A service provider is developing an application for a new service consumer. During a prototyping session with potential users conflicting requirements were identified that could increase the cost of the application and threaten its viability.
Which practice would BEST help to prioritize the conflicting requirements?
An organization has a high number of IT changes and is concerned about the speed of deployment. Many changes are initiated without understanding the impact of the workload on the people involved in the changes.
Which technique for fast development would MOST help to resolve this situation?
An organization has several value streams for the creation of new services. The organization has found that users are not sufficiently informed about the changes which will affect them, and that user complaints about new services have not been escalated to the correct teams.
Which practice would MOST help to improve this situation?
An organization has adopted agile ways of working and is using continuous integration/continuous delivery. The organization's ‘business analysis’ practice is modelled on waterfall ways of working. There is a linear flow from establishing customer requirements to verifying those requirements during build, test and deployment.
How should the ‘business analysis’ practice change to better align itself with the new ways of working?
A banking organization has moved the majority of its services online and is closing down its branch offices.
What is this an example of?
A business analyst has recognized that business managers have conflicting hypotheses about their needs for departmental improvement. They also find it difficult to articulate their requirements.
Which approach is BEST for obtaining requirements?
An organization has been experiencing outages which have mainly been attributed to the age of its technology and the fact that many components are several versions behind what is supported by the vendor.
Which practice includes guidance to help remedy this type of technical debt?
What do Lean and Agile consider a barrier to high performance?
An organization wants to introduce chaos engineering. Various experiments will be conducted in the production environment to see how it responds.
Which is an example of an extra service continuity management measure to support this way of working?
An organization has introduced Continuous Integration/Continuous Delivery (CI/CD) to continuously enhance their software with new and better features and bug fixes. Pressure to quickly release these changes often leaves little time for testing activities.
Which approach would the ‘service validation and testing' practice recommend to ensure
that adequate testing occurs?
An organization is undergoing a digital transformation, and is encouraging the adoption of new behaviour patterns. An investigation has revealed that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patterns are MOST LIKELY to be affected by this attitude?
Which statement is CORRECT when considering a transformation to high-velocity IT?
Which BEST describes Toyota Kata?
A team has been established to find ways to release software more frequently and reliably. The team is exploring the relationship between Continuous Integration/Continuous Delivery (CI/CD), and the organization’s ‘deployment management’ practice.
In the context of continuous delivery, which would be involved in the ‘deployment management’ practice?
A service provider has been delivering services based on one of their products for five years. The average duration of a contract with a service consumer is two years.
What is this an example of?
Which TWO of the service value chain activities are the MOST closely related to the highvelocity IT objective of 'fast development'?
An organization is introducing a service for two business units, which have different requirements for service hours. The result of the different requirements is that the service should be available for 24 hours per day, and will need to be designed with high levels of redundancy. Neither customer sees it as their responsibility to invest in such a solution.
Which practice ensures that this situation is managed appropriately?
A service provider plans to launch a number of mobile phone apps into a new and volatile market where speed to market and regular enhancements are essential to build competitive advantage.
What contribution is made by the 'software development and management' practice to achieving this advantage?
A service is meeting all the requirements for utility and warranty, but customer and user experience are not good.
Which practice will contribute MOST to understanding what experiences would be valued by users and customers?
A service provider has recently adopted a high-velocity IT approach using agile software development. The time taken to deliver new functionality has decreased rapidly, however the related services have experienced a sharp increase in interruptions caused by incidents.
Which is the BEST action to take to address these issues?
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?
A service provider adopted a high-velocity IT approach to developing some of its services six months ago. Updates are now deployed regularly and successfully. However, there is evidence that the number of service failures is increasing. The development teams have suggested revising the definition of done to resolve the issues.
How can the ‘availability management’ practice contribute to improving the definition of done?
A financial organization is adopting a DevOps approach to the development and management of digital products. The organization is subject to strict regulation and undergoes external audits every year.
Which practice would BEST help to support the HVIT objective of assured conformance?
Which is the BEST example of the ‘organizations and people’ dimension in the context of
high-velocity IT?
An organization is considering adoption of AIOps tools to improve reliability and resilience of its IT services.
What is the BEST way for the organization to achieve this through the use of AIOps?
Which high-velocity IT objective involves researching new products and services, and continuously evaluating existing products and services?
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which TWO behaviours from safety culture would allow this manager to increase innovation and retain more staff?
An organization has invested heavily in automation so they can significantly increase the speed of the processing and shipment of customer orders.
What is this an example of?
A service provider spends a long time carefully planning and designing its new services with its customers and users. There is high customer and user satisfaction with the services when they are introduced. The satisfaction levels dramatically reduce for most services during the first year of live operation.
Which is the BEST approach to improve this situation?
A service provider has created new services to improve business processes. The services have the right functionality and meet all service levels expected by the customers. The sponsors have complained that the improvement in business process performance is not as much as they expect.
What action should the service provider take NEXT?
Which high-velocity IT objective applies to all of the service value chain activities?
An organization wants to increase the percentage of visitors that perform certain actions when visiting its website, such as providing contact information and making purchases. Constant arguments regarding which features to change in support of this objective have led to wasted time and effort.
Which approach can the organization use to both achieve its objective and reduce the arguments associated with making changes?
An organization has found that poor website speed is having an impact on customer experience and is causing the organization to lose sales. The organization has challenged the IT department to remedy the matter prior to the launch of a new marketing campaign.
Which is the BEST technique that the capacity and performance management practice can consider to address this problem?
An organization is prioritizing a backlog of initiatives. Only one out of the four initiatives can be included in the next sprint. All four initiatives have similar forecasted return on investment, but different impact if the implementation is postponed.
Which initiative should be included in the next sprint?
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