Organisational settings

1. Maintain customer data as a tenant administrator

Open “customer data” in the organization area. You need the role of tenant administrator and a connection to the service.

1. Check the displayed information and select the edit action.
2. Customize the available fields: display name, legal name, address and contact person, phone number and contact email.
3. Save and check the feedback. With cancellation, you discard the not yet saved inputs.

The system specifications such as customer number, subdomain, status and creation date are not part of the customer data editing form in this view. For appropriate changes, contact the responsible system administration.

Customer data

2. Check License and Available User Places

Open “License” in the organization area. The view shows available license information, such as plan, status, price, billing interval and duration, where recorded.

The seat indicator compares the reported user count with the configured limit. With 18 of 25 seats occupied, the calculated reserve is 7. Use the current display; active learners in a learning report are a different metric.

If no limit is set, the view may show unlimited seats. A missing license is also indicated. This does not guarantee that new users can be added: also check the result when adding or importing users.

If adding a user fails because the seat limit is reached, check the license and contact the responsible administrator. The license page currently provides an overview, not self-service limit changes. Do not assume deactivating a user automatically frees a seat.

Licence summary

3. Appearance Adaptation – System Administration

The adjustment is currently in the system administration of the respective organization in the area of "branding". This does not automatically give a tenant administrator access to this administration page.

1. As a system administrator, open the organization and the “branding” area.
2. Activate the individual appearance and set display name, primary and accent color. If necessary, the sidebar icon colors can also be adjusted.
3. Store matching logos for light and dark mode. The selection supports PNG and JPEG; see the notes in the form.
4. Check both previews, especially the readability of text, buttons and logo.
5. Save and control the display. The offered reset function returns to the MemoCard default values.

If you do not see these settings as a school or company administrator, pass on the desired colors and logos to the system administration.

4. License and Access Configuration – System Administration

System administration separates “Data”, “Access”, “Subscription & status” and “Branding” for each organization. These areas manage the plan name, seat limit, license status, price, currency, billing interval and term dates, among other details.

This configuration is different from user management within an organization. Check the affected organization and the feedback after saving. A change in displayed subscription data is not to be equated with a payment or order process documented here.

You will find the responsibilities under Roles and permissions.