Frequent questions and problems

First check the signed-in account, search, filters and the correct study group. Content must be available locally in the app; connect to the service and let synchronization run. After reinstalling, the first download may still be pending. Do not delete local data as your first troubleshooting step. Offline assistance.

Learning access alone does not allow editing. Check property and permissions. In the app, editing and management actions require a connection to the service. If the message remains online, contact the owner or the administration.

Check the email address, spam folder and sending result. For organization invitations, an administrator can use “Resend invitation” when available. For study groups, check the pending invitation in the member list. Successful delivery does not mean the person has already joined.

Use the account with the invited email address. Notices about expiration, revocation or already accepted. If necessary, the administration or Group management to review the invitation. An already completed account setup does not require a new invitation.

Use the appropriate template: Card import and user import have different columns. For card import, up to 1,000 cards and 5 MB apply, for user import up to 500 users and 5 MB. Check the line messages. When importing users, a warning may indicate that the person was created but the group assignment is missing. Do not import everything again without checking. Card import · User import.

Check file format, file size, card number and error message. The function needs a connection and an available AI creation. Always check suggestions yourself and edit or discard inappropriate cards before taking over. PDF with AI.

Distinguish cards studied from answer accuracy: studying a card does not mean answering it correctly. Check the period, filters and assignments. Offline answers appear in organization reports only after synchronization. Understanding learning status.

Check the due Leitner repetitions directly in the learning overview, the device authorization for Push and the spam folder. Synchronize the app if you have learned offline by now. Understand notifications.

Describe the affected page and action, whether you use the app or web, the error message, and whether the problem happens online or offline. A screenshot can help; remove unnecessary personal data. Do not send passwords, confirmation codes or complete invitation links. Open Support for a question.